Data7 can help you automate end user services, which will help you offer seamless user experiences at affordable prices. We ensure that these services save you the manual effort and hours that can be used for some other more complex task. We provide the implementation and support for the complete ITIL suite. We also share best practices for maintaining and managing service desk both remotely and onsite.
End User Support Services Portfolio
End Point Security
Anti-virus
Data loss prevention
Insider threat protection
Disk, endpoint, and email encryption
Application whitelisting or control
Network access control
Data classification
Endpoint detection and response
Privileged user control
Technical Service Desk (TSD)
Centralized Helpdesk Management
Technical Remote Support
Ticket routing and Escalation
SLA Management
Users Support
Collaboration Support
Vendor Management
Desktop Support Sevices (DSS)
End to End Support to Desktops, Laptops, Printers, Scanners
Coordination with hardware support teams
Ensure replacement / provision of standby for the failed hardware system / component
End User Application Upgrades and Support – includes Office Suite products
Business Value
24*7 State-of-the-art and Automated service desk management (Auto Phone, Ticket support)
CMDB management and support (inventory control and vendor analysis)
End user Device management (laptops, mobile devices)
Effective Self-Healing, which facilitates the automated identification and resolution of issues with end user systems
Converting IT service desk to customer service desk to serve HR, finance and other department’s first line support
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